Dispatch
Privacy
Dispatch is an internal scheduling tool operated by Blackshaw Real Estate. Staff use it to compose a post once and publish it to the Facebook Pages and Instagram accounts that Blackshaw owns or manages. It has no public sign-up and no public interface.
This page covers Dispatch specifically. Blackshaw’s general privacy policy is at blackshaw.com.au/privacy.
What is collected
- One Meta credential, issued to a system user in Blackshaw’s own Meta Business portfolio and installed once by an administrator. Staff do not sign in to Facebook through Dispatch and do not connect their own accounts. From that credential Dispatch derives a token per Facebook Page. All of them are encrypted at rest.
- The staff member’s email address, supplied by Cloudflare Access, so each scheduled post has an owner.
- Post content composed in the tool: text, images, the scheduled time, the accounts targeted, and the post ID returned by Facebook or Instagram.
- Basic account details returned by Meta for the Pages and Instagram accounts Dispatch publishes to, such as name and account ID.
What is not collected
Dispatch does not collect or store information about members of the public who view, like, follow, share, or comment on posts. It does not read direct messages or comment threads. It does not use advertising trackers or third-party analytics.
How it is used
Solely to publish and schedule posts to Blackshaw’s own accounts, and to show staff whether each post succeeded or failed. Data is not sold, shared with third parties, or used for any other purpose.
Where it is stored
On Cloudflare infrastructure. Access to the application is restricted by Cloudflare Access to authorised Blackshaw staff; an unauthenticated request never reaches the application. Access tokens are encrypted at rest.
How long it is kept
Account records and tokens are kept until the account is removed from Dispatch or deletion is requested. Post content is kept so staff can see what was published and when. Everything for a given account is removed on request — see Data deletion.
Your choices
Because Dispatch publishes with a single credential belonging to Blackshaw’s own Meta Business portfolio, there is no per-person connection to revoke. An administrator can remove a Page or Instagram account from the system user’s assigned assets in Meta Business Settings, which stops Dispatch reaching it immediately, or revoke the credential entirely. To have stored data deleted, follow Data deletion.
Contact
Blackshaw Real Estate
27 Bougainville Street, Manuka ACT 2603
enquiries@blackshaw.com.au
· 1300 550 240